Chris Lloyd

Serve as primary point of contact for residents, guests, and prospective occupants at luxury senior living facility

Compile cash reconciliation reports for accounting staff

Track maintenance and cleaning requests and maintain logs of work in progress for management staff

Book reservations for short term guests and process associated transactions

Provide marketing support as needed including: graphic design, digital advertising, web development and maintenance, ETC.

Assisted in the development of a nationwide launch of a highly reviewed customer loyalty app for small retail businesses

Led customer service initiatives ensuring the effective on-boarding and support of more than 500 businesses throughout the US

Implemented tools and softwares to facilitate communications and support channels for over 10,000 app users

Maintained effective communications with internal team and third party contractors to complete projects in a timely and cost effective manner

Provide marketing, business development, and operational support as an independent contractor to leading consumer brands

Consistently meet project goals, budgets, and timelines

Select clients include global enterprises, including Pepsico, Hershey, and Guthy | Renker

Made meaningful contributions to the pre-IPO-stage revenue growth of the company

Managed over 250 accounts of various sizes and industry verticals throughout North America

Advised accounts on platform-specific and industry-wide best practices regarding the talent acquisition process

Responsible for increasing net monthly recurring revenue of accounts in accordance with ambitious corporate sales forecasts

Used sales and marketing automation tools effectively manage relationships with a high volume of stakeholders

Served as a hospitable and fast-working bartender in an upscale craft cocktail bar, ensuring outstanding service to customers

Worked in a collaborative manner with other restaurant staff to ensure outstanding customer experiences

Processed an average volume of financial transactions exceeding $1000 per shift with efficiency and accuracy

Handled difficult and inappropriate customers with grace and professionalism

Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns

Furnished taxpayers with sufficient information and advice to ensure correct tax form completion

Assisted in tax preparation for corporate and personal tax filings for over 300 clients including individuals and small businesses

Prepared books and financial statements on an ad hoc basis

Liaised between staff CPAs and their clients to ensure effective communications

Assisted in providing guest tours of museum exhibitions

Provided guests with general information about the museum and any pertinent information relating to specific inquiries

Welcomed guests upon arrival, providing warm greetings and facilitating the check-in process efficiently

Maintained a comprehensive knowledge of facility, activities, and services for guest convenience

Consistently provided professional, friendly, and engaging service

Demonstrated ability to work effectively under pressure in a fast paced hospitality environment

Assisted in the launch of BodyArmor branded beverages in the Southern California market as a member of the inaugural summer market development intern team

Supported sales for sports beverage product in over 40 existing accounts

Increased customer base by over 25% by creating relationships with store owners, managers, and other relevant stakeholders

Demonstrated product outside of existing retail locations; increasing sales volume over 500% for respective stores

Collaborated with other members of sales and marketing departments, as well as third-party distributors to facilitate company goals.